Payment Issues & How to Fix Them

Summary:

Even with Verified Checkout, payments can occasionally fail. Keeping your card details up to date ensures you can continue bidding without interruptions.


Common Causes of Payment Failure:

  • Card expired
  • Insufficient funds
  • Bank declined the charge for security reasons
  • Incorrect billing address

What Happens When a Payment Fails:

  • You must fix your payment method before you can place any new bids.
  • Sellers are not obligated to hold your winning auctions while payment issues remain unresolved.
  • If payment isn’t fixed quickly, you may lose the item to another buyer.

How to Fix:

  1. Go to Account Overview.
  2. Update your card information or add a new card.
  3. Contact your bank if the issue persists and re-try.
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