Dispute and Resolution

Summary:

Most issues can be resolved quickly by communicating directly with the seller. Sellers on ReefnBid are held to a high standard and must follow our Seller Agreement, which covers product accuracy, shipping practices, and customer service.

Steps to Resolve an Issue:

1. Contact the Seller First
   • Send a clear, polite message explaining the issue.
   • Include photos or evidence if applicable.
   • Exercise patience and allow reasonable time for a reply—respect that sellers may not respond during non-working hours.

   • Many problems are resolved this way without further steps.

     If You Still Need Help

   • Email our support team at dispute@reefnbid.com with:
     • Your order number
     • Seller’s name
     • Details of the problem
     • Any supporting photos or documentation
   • Our team will review and help reach a fair resolution.

Important:

We strongly encourage resolving issues directly with the seller first—this is often the fastest and most effective way to fix a problem.