Processing Verified Checkout

Summary:

As the seller, you must review and manually process each order before payment is captured. This ensures all order information is correct before you ship.

What Happens After the Auction Ends

1. Order appears in your dashboard
   • The order shows items won, the buyer’s shipping address, and their selected shipping date (default is your next available shipping day).
   • If the buyer has multiple wins from you, they are automatically combined into one order—no action needed.
2. Review the order
   • Confirm items, shipping address, and shipping date.
   • Adjustments to the shipping date can still be made here if the buyer explicitly requests a change outside of the preferences they set.
3. Process the order (capture payment)
   • Once reviewed, click Process to capture the buyer’s payment.
   • On success, the order status updates to Paid and is ready to fulfill.
4. If payment fails
   • The buyer will receive an email notification of failed payment and must update their card before you can capture payment.
   • You’re not obligated to hold the item indefinitely; you may cancel if the buyer doesn’t resolve the issue promptly.
5. Fulfill the order
   • Ship on the confirmed shipping date using the carrier/service listed in your Seller Policy.
   • If you’re integrated with ShipStation, tracking is uploaded automatically.
   • If not using ShipStation, you must manually upload tracking so the buyer is notified.

Why It Matters

• Verified Checkout ensures orders are legitimate and ready to fulfill.
• Manual processing lets you catch errors before capturing payment.
• Tracking updates are required for transparency and seller protection.

Reminder:

All fulfillment and communication must follow your Seller Policy and comply with the Seller Agreement.