When a Buyer’s Card Fails

Summary:

If a buyer’s card fails in Verified Checkout, payment cannot be captured until they fix it. You are not obligated to hold the item indefinitely.

What Happens

• The order shows as Failed payment in your dashboard.
• You cannot process or fulfill the order until the buyer updates their card.
• The buyer must resolve the issue and have the payment cleared before they can place new bids.
• Once the buyer adds a valid payment method, we immediately charge their card for the outstanding balance on the affected order.

Reminder:

Once the buyer fixes the payment, they are charged for the amount on the order. While you are not required to hold winning auctions for buyers with failed payments, it is a good practice to reach out to the buyer to make arrangement.