Onboarding

Summary:

Before you can list items or receive payouts on ReefnBid, you must complete the five-step Seller Onboarding in order. When all five steps are complete, your Seller Dashboard opens and you can start listing.


Step 1: Role

  • Select either Business Owner or Staff Member.
  • If you picked Business Owner, you get to create a new seller account. Currently, staff account should contact us to get added.

Step 2: Profile

Upload the required profile logo (PNG or JPG, max 5MB, 1:1 ratio) and banner (PNG or JPG, max 10MB, 1:4 ratio).

Enter your business information. This includes name, address, (optional second address), city, state, zip code, phone number, and time zone.

  • Check "Allow people to see my address" (optional)

Step 3: Shipping Rates

  • Enter your default shipping rate per order
  • Check "Free Shipping" (optional)
  • Shipping dates. Required. Choose the weekdays you ship orders. You must select at least one day.
  • Geographical special rate. Optional. Enter a discounted rate and pick the states it applies to, for example nearby states like Connecticut, Massachusetts, or Rhode Island.

Provide in-store free pickup. Check this if buyers can pick items up in person at no charge.

For more detail, see Setting Shipping Rates & Dates.


Step 4: Getting paid & your balance

Set up two things here: how you receive money from sales, and how you cover anything you owe ReefnBid. Both are required before you can continue.


Money in

  • Click Verify information to go to Stripe's hosted flow, where you enter your bank account, business and tax details, and agree to Stripe's terms.
  • Sales tax registration is set up automatically as part of this step.
  • When you return, the step verifies your account and refreshes on its own until Stripe confirms it's fully enabled. Approval is typically instant once you've submitted all required information, but can take up to 24-72 hours depending on your situation.
  • While Stripe reviews, you'll see "Your account is pending." Once fully enabled it changes to "Your payout account is connected."
  • If you leave Stripe setup partway through, reopening this step creates a fresh link so you can pick up where you left off.
  • If it stays pending for a while, Stripe sometimes needs extra information to confirm your identity, this is normal. Just click through to Stripe again to provide it.

Money out

Add the bank account we use to charge your Seller Balance, for example, featured-listing purchases, or refunds and bank fees that come out of your balance. This is separate from your payout account above, and it's only used when you actually owe a balance.

  • Enter the account holder's Full name, then connect your bank (search for it, or choose Enter bank details manually).
  • Click Add bank account to save it, you'll then see "Bank account on file."
  • Your bank connection is secured by Stripe / Plaid.

Both are required to continue. The Next button stays disabled until Stripe payouts are connected and your Seller Balance bank account is added.


Step 5: Seller Policy

Shipping (required)

  • Check at least one out of UPS, FedEx, or other
  • Set your minimum order amount to ship. Orders below this amount will not be shipped. Set to $0 for no minimum
  • Add shipping notes to explain packing and timing (optional)

Live Arrival Guarantee (DOA) (required)

  • Choose at least resolution option out of Seller credit, Replacement, or Refund. Seller credit and Refund each have an Include shipping toggle that decides whether the shipping cost is covered.
  • Choose at least one buyer responsibility, for example the buyer must be home to receive the shipment, photo proof within 24 hours, or video proof of unboxing.
  • Set the claim window. How long buyers have to file a DOA claim, for example 12 hours.

Dead After Arrival (DAA) Guarantee (optional)

  • Turn on Offer DAA Guarantee to enable it.
  • Set DAA Coverage from 7 to 30 days, starting the day of delivery.
  • Required when DAA is enabled. Choose DAA resolution options, at least one out of Seller credit, Replacement, or Refund.

Additional notes

Use this space to describe your practices, such as how corals are acclimated before shipping and what documentation a claim needs.

Your policy must include enough detail to count as complete. Once the checklist is satisfied and the policy is detailed enough for buyers to trust it, this step is marked complete.

After Onboarding

When you finish, the seller dashboard opens and listing becomes available.

Reminder:

All shipping must comply with our Terms and Conditions, including safe packaging for live animals.

Need help?

If you are having trouble on any step, contact us at contact@reefnbid.com.

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