Cancelling an Order

For transparency and fairness, ReefnBid does not allow order cancellations. Once an auction is won or an item is purchased, the order is binding - buyers can't cancel to avoid payment, and sellers can't cancel to avoid fulfillment. There are only two exceptions, both on the seller's side.

When a Seller Can Cancel

Exception 1: Payment Failure

• If a buyer's payment fails and the order contains items, the seller may cancel it.
• Sellers are not required to hold items for buyers with failed payments.

Exception 2: Below the Seller's Minimum Order Amount

• Sellers can set a Minimum Order Amount to Ship - the smallest order total (before shipping and tax) they'll send out. It's shown on their listings, so you'll know before you bid.
• If an order falls below that minimum, the seller can either message the buyer to add more items, or cancel.
• If the seller cancels, the buyer is not charged and if charged, is automatically refunded in full and notified of the reason.

If a customer falls short of your minimum order, always try to build the order with them first before defaulting to cancellation. It's better to have a sale and build long-term relationships than not pursuing that option.

Why This Matters

Binding orders protect the integrity of auctions, build buyer and seller trust by preventing abuse, and keep the marketplace fair and transparent.

Reminder

Sellers must still follow their Seller Agreement. Buyers are responsible for keeping payment methods current and - where a seller sets one - for meeting the minimum order amount to avoid cancellations.