Seller Credit

What Are Seller Credits?

Seller Credits are a flexible way to resolve issues, reward buyers, and encourage repeat purchases.

Why Use Seller Credits

• Keep customers coming back

  Credits give buyers a reason to return to your store.

• Flexible and customizable

  Set any credit amount and expiration date. Credits are not tied to a specific order total.

• Tax advantages

  Credits reduce the buyer’s taxable product subtotal, resulting in lower sales tax compared to refund-and-repurchase scenarios.

• Shipping costs protected

  Credits apply to products only, so you’re not covering shipping with store credit.

How Credits Are Used

• Credits apply automatically at checkout when the buyer purchases from you
• If multiple credits exist, the earliest expiring credit is used first
• Credits cannot exceed the product subtotal

Tracking & Visibility

• View all outstanding credits in your Seller Dashboard
• Monitor your total credit liability
• See usage history, including when and how credits are redeemed

When to Use Seller Credits

Seller Credits work well for:

• Partial issue resolution
• Shipping or timing inconveniences
• Customer goodwill gestures
• Situations where a full refund isn’t required

Things to Know

• Credits are non-refundable once issued
• Credits do not replace Buyer Protection obligations
• Clear communication through ReefnBid Messenger is recommended when issuing credits