Avoid the Use of Text Messaging

Keep Communication on ReefnBid (or Email)

ReefnBid is designed for communication to happen through ReefnBid Messenger. Email is also acceptable when needed.

However, using text messaging (SMS) or other informal channels is strongly discouraged.

Why Avoid Text Messaging

1. Harder to track and manage

Text conversations are not tied to orders, making it difficult to stay organized or reference past discussions.

2. Limited dispute protection

ReefnBid can only reliably review on-platform messages. Email may be considered, but text messages are often incomplete or unverifiable.

3. Encourages rushed or emotional responses

Texting tends to lead to quick, reactive replies that can escalate situations or create misunderstandings.

4. Not scalable

Managing multiple buyers via text becomes fragmented and inefficient as your volume grows.

Best Practice

• Use ReefnBid Messenger as your primary communication channel
• Use email when necessary for longer or formal communication
• Avoid sharing or relying on phone numbers for support

Important Note

Using text messaging for support may:

• Make disputes harder to resolve
• Limit your ability to provide clear records
• Lead to inconsistent customer experiences